Travel Agents
Travel agent? Find answers to your most frequently-asked questions.
| Change & Cancellation Policy Need to change a flight? Check out our policies for refundable and nonrefundable fares. |
| Schedule Change Policy Are those new flight times not going to work? Rebook your customer using a waiver code without calling JetBlue. |
| Name Corrections & Changes Need to change a flight? Check out Learn the difference between a name correction and name change, and how to exchange a ticket for a name change. |
| IROP/Weather Event Policy Flight cancelled due to weather? Get info on how to rebook or refund using a waiver code. |
| Booking Policies Learn more about our booking policies including duplicates, passive segments, groups, churning, fake names & more. |
| Fare Options Find answers to your questions about JetBlue’s fare options. For info on changing or canceling a fare option, see our Change and Cancellation Policy above. |
| Ticketing Policies Want to know our flight-firming policies? Read on to make sure your segments are ticketed before the time limits run out. |
| Chargeback Policy To avoid chargeback, follow these ARC guidelines. |
| Debit Memo Information Need to change a flight? Check out our policies for refundable and nonrefundable fares. |
| No-Show Policy Did your customer miss their flight? Read on to find out how to rebook them per our no-show policy. |
| Electronic Misc Docs (EMDs) Learn more about how to purchase bags, Even More® Speed and seat assignments in your GDS. |
| Seat Assignments Learn more about how to select a seat assignment in your GDS including, Even More® Space seats. |
| International Policies Learn more about specific International policies, PNR documentation and bag rules. |
| Government & Military Fares Learn about General Services Administration (Government or Military) fares. |
| Ticketing Authority Need ticketing authority? Email our TA Support Desk for help. Please click for a special note on access to KW, ZA, UAE, & UK BSPs. |
| Contact Info Need to get a hold of us? Find the number for your specific need. |
