Schedule Change Policy

Notice

If you make an involuntary or voluntary itinerary change then all associated EMDs and AE must be refunded, as EMDs are not exchangeable. If the customer still wishes to purchase the ancillary on the new itinerary then a new EMD should be issued. If the itinerary does not change then all paid EMDs are non-refundable and the travel agent will be issued a debit memo for improperly refunded EMDs.

If the customer purchased the ancillary at jetblue.com and an involuntary or voluntary itinerary change is made then they must contact JetBlue​​​​​​​ to process the EMD refund and issue a new one.

JetBlue Schedule Change Policy

Notice: Please check the waiver codes page for up to the date information on special waivers.

Schedule change 60 minutes or lessSchedule change between 61 and 119 minutesSchedule change 120 minutes or greater
Rebooking Options at time of schedule changeSchedule changes that are 60 minutes or less are subject to the change / cancel fee and any applicable difference in fare if the customer wants to make a change to their reservation.Rebook the customer to any flight within the same city pairs or to a co-located city on the same day, day prior or day after the original flight.

All change fees and fare differences are waived however the appropriate waiver code must be used when processing the even exchange.		Rebook the customer to any flight within the same city pairs or to a co-located city on the same day, day prior, or day after the original flight. If there are no flights scheduled within that time period, you may move the customer up to 7 days in either direction of the original flight.

All change fees and fare differences are waived however the appropriate waiver code must be used when processing the even exchange.
Canceling options at time of schedule of changeSchedule changes that are 60 minutes or less do not have additional cancellation options. Please refer to the ticketed fare rules.Cancel the customer’s reservation without penalty. 

Ticket must remain in OPEN status and is valid for one year from original date of issuance. 

Increase in airfare will apply at time of any future exchange. 

Refunds to original form of payment are not permitted. 

Use of the appropriate waiver code and/ or PNR documentation is required. For more information, please check the “Agency process and responsibility” section.		Cancel the customer’s reservation without penalty.

Ticket must remain in OPEN status and is valid for one year from original date of issuance.

Upon customer request, a refund may be processed back to original form of payment without penalty.

Use of the appropriate waiver code and/ or PNR documentation is required. For more information, please check the “Agency process and responsibility” section.

Notice: If you make an involuntary or voluntary itinerary change then all associated EMDs and AE must be refunded, as EMDs are not exchangeable. If the customer still wishes to purchase the ancillary on the new itinerary then a new EMD should be issued. If the itinerary does not change then all paid EMDs are non-refundable and the travel agent will be issued a debit memo for improperly refunded EMDs.

If the customer purchased the ancillary at jetblue.com and an involuntary or voluntary itinerary change is made then they must contact JetBlue to process the EMD refund and issue a new one.

Note: In the case of a schedule change from a nonstop to a connection, please follow the change/ cancel options for schedule changes of 120 minutes or greater.

JetBlue recognizes the following airports as co-located cities for use when rebooking a schedule changed flight.

  • Boston: BOS, PVD, ORH
  • Buffalo: BUF, ROC
  • Chicago: ORD, MKE
  • Dominican Republic: POP, STI
  • London: LGW, LHR
  • Los Angeles: BUR, LAX, ONT
  • New York: JFK, LGA, EWR, HPN, SWF
  • North Carolina: AVL, CLT
  • Philadelphia: BWI, EWR, PHL
  • San Francisco: SFO, SJC
  • South Florida: PBI, FLL, MIA
  • Tampa Bay: SRQ, TPA
  • Texas: AUS, SAT
  • Washington D.C.: DCA, BWI

IMPORTANT: Customers traveling in or out of the areas listed above (only) may make changes due to B6 schedule change to a co-located airport.

Agency process and responsibility

Agencies will be notified of all JetBlue scheduled changes via the GDS. Segments will be changed to a TK status and agencies will be required to provide the following:

  • Notification of schedule changes to customers
  • Removal of old or changed segments
  • Travel Agents must reissue tickets at least 24 hours prior to scheduled departure
  • Re-accommodating customers and reissuing tickets where schedule changes require manual intervention

Please visit the following pages for waiver code information to be used when exchanging a ticket for a customer involved in a schedule change.

JetBlue Only Reservation (B6/279 Ticket Stock)

  • Example Itinerary:
    • B6 79 01JAN JFKMCO 0600
    • B6 54 08JAN MCOJFK 0700
  • Example Ticket:
    • 2791234567890

Interline Reservation (B6/279 Ticket Stock)

  • Example Itinerary:
    • B6 940 01JAN MCOBOS 0800
    • EI 136 01JAN BOSDUB 1815
  • Example Ticket:
    • 279123456789

Codeshare Reservation (B6/279 Ticket Stock)

  • Example Itinerary
    • B6 940 01JAN MCOBOS 0800
    • B6 5018 01JAN BOSDUB 2215
  • Example Ticket:
    • 279123456789

Interline Reservation (Airline Partner Ticket Stock)

  • Example Itinerary
    • EK 203 01JAN DXBJFK 0225
    • B6 31 01JAN JFKMCO 1040
  • Example Ticket:
    • 1261234567890