No Show Policy

For Nonrefundable Fare Bookings

If a customer does not cancel their flight prior to scheduled departure time resulting in a no-show, the ticketed fare is forfeited. If a customer calls before their scheduled departure time:

• ARC Agency customers can choose to have the value of the ticket placed in an MCO minus the applicable cancellation fee per person if the PNR was booked and ticketed through the GDS. This will need to be completed by the travel agency that originally booked the reservation. MCOs are valid for one year from the original date of MCO issuance.
• BSP Agencies will contact JetBlue’s Travel Agency Desk at 1-888-JETBLUE (1-888-538-2583) option 3. JetBlue will open a Travel Bank account, minus the applicable cancellation fee, for our common customer to store the residual value. A customer contact email address will be required for this. Travel Bank credits can only be redeemed on jetblue.com, or by calling JetBlue at the above telephone numbers.

For Refundable Fare Bookings

All customers MUST change/cancel their flight(s) prior to departure in order to qualify for a refund back to the original form of payment (OFOP). If a customer no shows a flight, the ticket must remain in OPEN status and is good for one year from the date of original issuance. Any refunds to OFOP processed on no show tickets will result in a debit memo for the amount of the refund, plus a $50 Service Charge. Upon payment of the debit memo, travel agency’s client(s) will not be entitled to a credit for use on future JetBlue flights.

Beginning March 9th, 2020, Mint Refundable tickets that are no showed will automatically be placed in NoGo status.  In order to reuse these funds, you need to contact JetBlue to have the ticket status changed back to OK.