Flights Terms and Conditions

Travel flexibility

There are no change or cancellation fees on most of our fares, except Blue Basic. Blue Basic fares are subject to a change/cancel fee of $100 for travel within North America, Central America, or the Caribbean, or $200 for all other routes. Fare difference and fare rules on date of change apply.

Fares

All fares are subject to availability and may change without notice. Fares may not be available on all days or on all flights. Certain fares may only be available for new bookings only and/or must be purchased at jetblue.com. All fares must be purchased at time of reservation, and are nonrefundable and nontransferable. Unless otherwise specified, fares are nonstop and one-way (some fares, including most fares to London, are round-trip fares). Reservations made one week or more prior to a flight’s scheduled departure may be canceled without penalty up to 24 hours after the reservation is made.

Fares are inclusive of government taxes and fees. View more information on taxes and fees. For flights to Cuba: Fares are inclusive of government taxes, fees and Cuban government required health insurance. View terms and conditions of the health insurance coverage provided . Full fare price, including all applicable taxes and fees, must be paid at the time of purchase. Taxes and fees not collected by JetBlue (for example, a departure tax collected at an airport payable directly to a government official) are not included in the fare. Fares also do not include applicable fees for baggage fees or optional services.

Baggage and Optional Services

U.S., Latin America and Caribbean

For Blue, Blue Basic and Blue Extra fares, the first checked bag fee is $35 and the second checked bag fee is $45. For Blue Plus fares, one checked bag is included and the second checked bag fee is $45. For Mint fares: two checked bags are included. For all fares, any additional bags are $150 each. Checked bag fees are only refundable if the entire booking is canceled prior to scheduled departure. All bags are subject to applicable limitations, including to size/weight restrictions. Other fees apply for oversized, overweight or extra bags, or for other products or services that are sold separately, including, without limitation, pet fees, unaccompanied minor fees, Even More Space seats, pillows and blankets, or headsets. View bag fees and other optional services and fees.

For Blue Basic fares, a carry-on bag will not be allowed. Any carry-on bag brought to the gate (aside from a personal item that fits under the seat in front of you) will incur a fee and need to be checked. The fee is $65 (if it would be your 1st or 2nd checked bag) or $180 (if it’s your 3rd). Mosaic members (and eligible travelers on the same booking and traveling together), travelers combining a Blue Basic fare with an Even More® Space seat, active military and unaccompanied minors may still bring a carry-on bag. Blue Basic fares still include a personal item (like a purse, daypack or laptop bag). Personal items must fit under the seat in front of you and may not exceed 17″ L (43.2 cm) x 13″ W (33 cm) x 8″ H (20.32 cm). An approved pet carrier counts toward your personal item allowance, however travelers who have added a pet to their Blue Basic booking may bring a personal item in addition to their pet carrier on board.

All other fares (Blue, Blue Plus, Blue Extra and Mint) include both a carry-on bag and personal item. Carry-on bags may not exceed 22″ L (55.88 cm) x 14″ W (35.56 cm) x 9″ H (22.86 cm).

To/from U.K.

For Blue Basic fares, the first checked bag fee is $65/£55 and the second checked bag fee is $105/£85. For Blue, Blue Plus and Blue Extra, one checked bag is included and the second checked bag fee is $105/£85. For Mint fares: two checked bags are included. For all fares, any additional bags are $200/£150 each. Checked bag fees are only refundable if the entire booking is canceled prior to scheduled departure. All bags are subject to applicable limitations, including to size/weight restrictions. Other fees apply for oversized, overweight or extra bags, or for other products or services that are sold separately, including, without limitation, pet fees, unaccompanied minor fees, Even More Space seats, pillows and blankets, or headsets. View bag fees and other optional services and fees.

All fares to/from London include both a carry-on bag and personal item. Carry-on bags may not exceed 22″ L (55.88 cm) x 14″ W (35.56 cm) x 9″ H (22.86 cm).

Personal items must fit under the seat in front of you and may not exceed 17″ L (43.2 cm) x 13″ W (33 cm) x 8″ H (20.32 cm). An approved pet carrier counts toward your personal item allowance.

Changes and Cancellations on Nonrefundable Fares¹

There are no change/cancel fees on most fares, except Blue Basic.

All reservations made one week or more prior to a flight’s departure may be cancelled without penalty up to 24 hours after the reservation is made.

Blue Basic: Can be changed or cancelled for a $100 fee for travel within the North America, Central America, or the Caribbean, or $200 for all other routes (fare difference applies).

Blue/Blue Plus/Blue Extra/Mint: Difference in fare only.

General Terms for Air Travel

Air travel on JetBlue is governed by JetBlue’s Contract of Carriage , a copy of which is available for inspection at all JetBlue ticket counters, and JetBlue’s International Passenger Rules Tariffs on file with the U.S. Department of Transportation. Please review these documents for travel requirements and restrictions, liability limitations, and baggage rules, and requirements for the travel of minor children. Additionally, JetBlue’s Customer Service Plan and Contingency Plan for Lengthy Tarmac Delays also apply to flights operated by JetBlue.

You must present government-issued photo identification for all domestic and international travel. Please contact the relevant embassy or consulate for additional travel documentation requirements for international travel. It is your responsibility to ensure that you have the required documentation for departure and entry into your destination country. JetBlue reserves the right to deny boarding to anyone without proper documentation and is not responsible for any failure by you to have the required documentation for entry into a foreign country or return into the United States.

It is your responsibility to verify your flight information and follow JetBlue’s recommended check-in times. Failure to do so may result in the loss of your seat and/or denied boarding. Other restrictions apply. See our legal page for details.

Additional Change/Cancellation Terms (all fares): For changes, any applicable fare difference will be charged in addition to the change fee. Cancellations are for a JetBlue flight credit only, valid for a JetBlue flight within 1 year. If you do not change/cancel before scheduled departure and you “no show” all money for reservation is forfeited. To change or cancel your reservation, contact us. See the list of international phone numbers. Customers with hearing or speech impairments can call our toll-free TTY/TDD telephone number, 1-800-336-5530