Name Correction/Change Policies

Notice

If you make an involuntary or voluntary itinerary change then all associated EMDs and AE must be refunded, as EMDs are not exchangeable. If the customer still wishes to purchase the ancillary on the new itinerary then a new EMD should be issued. If the itinerary does not change then all paid EMDs are non-refundable and the travel agent will be issued a debit memo for improperly refunded EMDs.

Name Correction Policy

To complete a name correction, the following criteria must be met:Name corrections are not allowed to substitute one customer for another. That would be considered a name change, and would be subject to our name change policy.  

To complete a name correction, the following criteria must be met:

  • JetBlue (B6/279) must be the validating carrier.
  • All flights on the ticket must be operated and/or validated by JetBlue (B6/279).
  • Only one reissue per ticket is allowed for a name correction. Any additional name corrections are considered a name change and are subject to all change fees and increases in fare.
  • Changes to flights, travel dates, fare classes, or fare basis codes are not permitted (if original fare is not available, please see Instructions, #3 directly below.)
  • Minor name corrections are permitted mid-travel in order to match the government issued ID/passport.
  • The date of birth & gender cannot be changed in conjunction with a name correction.  Making corrections to both the DOB and the name would be considered a name change and would be subject to our Name Change Policy.
  • Minor changes to the date of birth are allowed due to booking errors, ONLY if the name is not changing.
  • Only one correction per customer is permitted. Any further changes would be subject to our Name Change Policy.

B6 only flights – 279 Ticket Stock

Correction TypeAcceptable Change
Misspelling:
 
• First/Middle/Last names
• Nickname to Legal name
• Inverted names                               
• Adding Middle name                                    
• Adding an additional Last name
 
New Legal Name:
 
• Marriage
• Divorce
• Adoption		JetBlue’s Name Correction Policy allows for any modification in order to match the customers government issued ID/Passport, provided the date of birth and gender remain the same.
 
OSI Fee Waiver Code: NAMECRT
Mid-travel Name Corrections:
 
• Mid-travel corrections are permitted per the above misspelling and new legal name guidelines IF, in error the name was not corrected prior to 1st leg of travel		JetBlue’s Name Correction Policy allows for any modification in order to match the customers government issued ID/Passport, provided the date of birth and gender remain the same.
 
Mid-travel name corrections will require rebooking the correct name in a new reservation. 
 
OSI Fee Waiver Code: NAMECRT

Instructions

  1. Reference the chart above to ensure name correction is permitted by JetBlue.
  2. Whenever possible, correct the name on the original PNR, if that is not possible then book a new PNR with the correct name.
  3. Attempt to secure the same fare class that is ticketed, but if that cannot be done, book the flight in the lowest available fare class (original fare basis code should not be changed).
  4. Secure Flight Passenger Data (SFPD) must be re-entered with the new name, and MUST match the original date of birth used during the initial booking.  Changes to both the name and the date of birth are not permitted.  This would be considered a name change.  Reference the TSA website here  for more information.
  5. Cancel the flights from the original booking if you were not able to correct the name using that PNR. This will release the seats back into inventory and avoid a debit memo being issued for holding duplicate space on the same flight.
  6. Reissue the ticket by doing an even exchange and utilizing the waiver code “NAMECRT” in the Tour Code box.
  7. The following OSI entry must be added to both the original PNR and the new PNR. OSI Example: OSI B6 NAME CORRECTION
  8. Failure to comply with the JetBlue name correction policy will result in a debit memo.

B6 ticket stock Interline/Codeshare Name Correction Policy

Travel agents can make minor name corrections on JetBlue (279)-validated tickets for Interline/Codeshare flight itineraries, and reissue/even exchange the ticket without any penalties in most cases pending approval from both B6 and the OA Partner. Minor name corrections are allowed to ensure that a customer’s ticket matches their government issued photo identification/Passport, pending approval from the OA Partner agreeing to accept the name correction.
 

Name corrections are not allowed to substitute one customer for another. That would be considered a name change, and would be subject to our Name Change Policy.  

To complete a name correction, the following criteria must be met:

  • JetBlue (B6/279) must be the validating carrier.
  • All flights in the ticket must be operated and/or validated by JetBlue (B6/279) and/or an OA Interline JetBlue Partner.
  • The travel agency must contact the other airline prior to processing for approval of the name correction.  If the OA refuses to accept the name correction, the change would be considered a name change, and would be subject to our Name Change Policy.
  • Only one reissue per ticket is allowed for a name correction. Any additional name corrections are considered a name change and are subject to all change fees and increases in fare.
  • Changes to flights, travel dates, fare classes, or fare basis codes are not permitted (if original fare is not available, please see Instructions, #3 directly below.)
  • Minor name corrections are permitted mid-travel in order to match the government issued ID/passport, however prior approval is needed from the OA that they will accept the mid-travel name correction.
  • The date of birth & gender cannot be changed in conjunction with a name correction.  Making corrections to both the DOB and the name would be considered a name change and would be subject to our Name Change Policy.
  • Minor changes to the date of birth are allowed due to booking errors, ONLY if the name is not changing.
  • Only one correction per customer is permitted. Any further changes would be subject to our Name Change Policy.

Interline /Codeshare Flights – 279 Ticket Stock

Correction TypeAcceptable Change
Misspelling:
 
• First/Middle/Last names
• Nickname to Legal name
• Inverted names                               
• Adding Middle name         
 
• Adding an additional Last name
 
New Legal Name:
 
• Marriage
• Divorce
• Adoption		JetBlue’s Name Correction Policy allows for any modification in order to match the customers government issued ID/Passport, provided the date of birth and gender remain the same, and the other airline approves of the name correction and is willing to reinstate the original fare.
 
OSI Fee Waiver Code: NAMECRT
Mid-travel Name Correction:
• Mid-travel corrections are permitted per the above misspelling and new legal name guidelines IF in error, the name was not corrected prior to 1st leg of travel

Instructions

  1. Reference the chart above to ensure name correction is permitted by JetBlue.
  2. Book a new PNR with the correct name. (If multiple passengers on original PNR, divide the reservation).
  3. Contact the other airline to see if they will accept the name correction, and are willing to reinstate the original fare class for their flight(s) on the new reservation.
  4. After OA accepts the name correction, contact JetBlue for approval and to reinstate the original fare class for the B6 flight(s).  If the original B6 fare class is still available then there is no need to contact JetBlue to rebook the inventory.
  5. If OA does not accept the name correction, the change would be considered a name change, and would be subject to our Name Change Policy.
  6. Secure Flight Passenger Data (SFPD) must be re-entered with the new name, and MUST match the original date of birth used during the initial booking. Changes to both the name and the date of birth are not permitted. This would be considered a name change.  Reference the TSA website here  for more information.
  7. Cancel the flights from the original booking. This will release the seats back into inventory and avoid a debit memo being issued for holding duplicate space on the same flight.
  8. Reissue the ticket by doing an even exchange and utilizing the waiver code “NAMECRT” in the Tour Code box.
  9. The following OSI entry must be added to both the original PNR and the new PNR. OSI Example: OSI B6 NAME CORRECTION
  10. Failure to comply with the JetBlue name correction policy will result in a debit memo.

Name Change Policy

JetBlue allows name corrections under our name correction policy found above. Changes to customer names that do not meet our name correction policy are considered a name change. Once a PNR has been ticketed, name changes are not permitted on the PNR. However JetBlue will allow you to use the ticket for another customer provided you book a new PNR, charge the increase in fare and charge the appropriate change fees at the time of the exchange.

In order to do a name change, the following criteria must be met:

  • JetBlue (B6/279) must be the validating carrier.
  • All flights in the ticket must be operated and/or validated by JetBlue (B6/279) and/or an OA Interline JetBlue Partner.

In order to change the name, thus making the ticket transferrable, you must follow these instructions:

  1. Cancel the segments in the current PNR & leave the ticket open.
  2. Book a new PNR for the new customer and store a current selling fare.
  3. Use the open ticket and process a voluntary exchange/reissue on that ticket.
  4. Collect the applicable change penalty fee and any difference in fare at the time of reissue.

A waiver code is not required for this type of transaction so long as all fees and increases in fare are collected.

Failure to follow the guidelines above will result in a debit memo

BSP Agencies: Effective May 1st, 2019, change and cancellation fees should only be collected using the “CP” tax code field on the ticket. (Note: through April 30th, 2019, BSP agencies may continue to ‘COLLECT FEE IN TTL’, or ‘COLLECT FEE AS TAX’ using the “CP” tax code. “CP” is the only accepted tax code for collecting change and cancellation fees. Debit memos will be issued for using non-approved tax codes, including tax code “DU”.